Terms of Service

Tudo is operated by Tudo, Inc. ("Tudo", "we", "us"). When you create an account or use the Tudo software-as-a-service product (the "Service"), you agree to these Terms of Service (the "Terms").

We can be reached at legal@usetudo.com for any contractual matter, and at privacy@usetudo.com for data-protection matters.

Tudo is a multi-tenant Work OS. It lets organizations run projects, customer support, CRM, inventory, and related operations on shared boards and dashboards, with optional AI-assisted features and integrations to third-party tools.

The Service is delivered as software-as-a-service. We host, operate, and maintain it. We may add, change, or remove features at any time, and will give reasonable notice for changes that materially reduce functionality you actively use.

You must be at least 16 years old to create an account, and at least 18 to enter into a paid subscription. By creating an account you represent that you meet these requirements and that any information you submit is accurate.

You're responsible for keeping your sign-in credentials secure and for all activity on your account. Notify us immediately at security@usetudo.com if you believe your account has been compromised.

The Service is organized into workspaces. Each workspace has an owner and may have additional admins, members, commenters, viewers, and guests. The workspace owner is the contractual customer for that workspace and controls billing, member access, and data-handling policies.

If you join a workspace you didn't create, the workspace owner controls what you can see and do. We act on the workspace owner's instructions for that workspace's data.

You agree not to:

• Use the Service to violate any law, regulation, or third-party right.
• Send spam, malware, phishing, or any content that is unlawful, defamatory, harassing, or sexually exploitative of minors.
• Reverse-engineer, decompile, or attempt to derive source code from the Service, except to the extent permitted by law.
• Probe, scan, or otherwise test the vulnerability of the Service or its infrastructure without our written permission, except via the channel described in our security disclosure policy.
• Resell or sublicense the Service, or use it to build a competing product.
• Use automated means to scrape, copy, or extract data from the Service in ways that exceed normal use of the documented API.

We may suspend or terminate access for material or repeated violations of this section, with notice when reasonably possible.

Some plans offer a free trial. The trial converts automatically to a paid subscription on the date shown in your billing settings unless you cancel before then. You won't be charged during the trial unless you explicitly upgrade.

Subscription fees are billed in advance for the chosen interval (monthly or annual) and are non-refundable except as required by law. Annual plans purchased and paid through our online checkout may be cancelled within 7 days for a full refund (Brazilian consumer-law right of regret).

We use Stripe to process payments. Your card details are handled by Stripe under their security standards; we never see or store full card numbers.

You and your workspace own the content you put into the Service ("Customer Data"). We claim no ownership over Customer Data. We process it only to provide the Service, to comply with law, and as set out in our Privacy Policy and Data Processing Addendum.

You can export your workspace data at any time from settings. After cancellation, Customer Data is retained for 30 days and then permanently deleted, unless we are required by law to keep it longer.

Tudo includes optional AI features powered by third-party large-language models. When you use an AI feature, the prompt and minimum required context are sent to the model provider. We have configured zero-retention agreements with our AI providers — they do not store your prompts and do not train on your data.

AI output is generated automatically and may be inaccurate. You're responsible for reviewing it before relying on it for decisions.

We retain all rights, title, and interest in and to the Service, including all software, trademarks, and design elements. Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable, revocable right to access and use the Service for the duration of your subscription.

Each party will protect the other's non-public information with the same care it uses for its own confidential information, and at minimum a reasonable degree of care. This obligation survives the end of these Terms.

The Service is provided "as is" and "as available". To the maximum extent permitted by law, Tudo disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data.

Our aggregate liability for any claim arising out of these Terms is limited to the amount you paid for the Service in the 12 months preceding the event giving rise to the claim.

You agree to defend and indemnify Tudo against any third-party claim arising from your Customer Data, your use of the Service in violation of these Terms, or your violation of applicable law.

You may cancel your subscription at any time from billing settings. Cancellation takes effect at the end of the current billing period.

We may suspend or terminate your access for material or repeated violation of these Terms, non-payment, or where required by law. We will give reasonable notice when possible.

We may update these Terms from time to time. If a change is material, we will notify workspace owners by email at least 30 days before it takes effect. Continued use of the Service after the effective date constitutes acceptance.

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules. The federal and state courts located in New Castle County, Delaware will have exclusive jurisdiction over any dispute, except that either party may seek injunctive relief in any competent court.

For consumers based in Brazil, nothing in this section limits any non-waivable consumer right granted by the Brazilian Consumer Defense Code (Lei nº 8.078/1990).

These Terms, together with the Privacy Policy and any order form, are the entire agreement between you and Tudo regarding the Service. If any provision is held unenforceable, the remainder will continue in full force. Failure to enforce a provision is not a waiver of it. You may not assign these Terms without our written consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.